I receive a letter from the Ombudsman to say they will be asking Aviva to send them information about my case and that once they have this information one of the adjudicators will be able to start work on my case within eight weeks.
I've been close to exploding with the stress of all this since before Christmas, now I can expect to wait somewhere in the region of another three months before the Ombudsman even starts to look at my case.
I review the current position re outstanding queries to see how I might be able to move forward. I can't bear the thought of living with the bathroom in its almost inhabitable state for another three months. I am still waiting for the outstanding queries in my email to Mark Scales on the 2nd Feb to be answered (despite telling Alison Wright on the 14th March and the 22nd March that these queries are still unresolved.) I am also still waiting for Alison Wright to answer the questions that I put to her on the 22nd March. I email both Mark and Alison asking for a reply.
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