I receive an email from Alison at Asprea saying that she has spoken to Mark at Aviva who has advised that they have not heard from me since the beginning of February. Alison asks me to confirm whether I wish to proceed with the claim or if I wish for the claim to be cancelled?
I reply to Alison to say that I most certainly do still wish to proceed with the claim but am waiting for a response from Mark Scales to my email dated 2nd February as there is information I need in order to be able to make decisions on how to proceed. I point out that delays have not been of my making. As things stand, not only am I waiting for a reply from Mark Scales but I also haven’t had replies from Russ at Aviva or Nadine at Asprea to the emails I sent to them on the 20th Jan. In addition I point out that this is the first contact I have had with Alison, my personal claims manager, since the 3rd November.
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