I review the current position. I have not received a reply from Mark at Aviva to my email sent on the 2nd Feb. There’s still no reply from The Manager at the Customer Complaints section at Aviva in response to my email sent on the 20th January and still no progress updates from my personal claims manager at the Asprea as promised by Jane on the 19th January. I have had enough and decide to take the matter to the Insurance Ombudsman. I prepare and send the details of the case, together with copies of all letters and emails to the Ombudsman.
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