I begin to get concerned that it is 11 days since I have heard from anyone. I have been mindful that time would be needed for the certificate to be issued and received by the relevant people but although I am trying to be patient, time is really ticking on now. I find a number for Safeguard and ring them to see what is happening. The person I need to speak to isn’t there at the moment but she will ring me back. I tell them I am anxious to get things moving as Christmas is getting close. They promise me that the person I need to speak to will ring me back by 4pm. I cancel arrangements to go out but despite sitting by the phone all afternoon I do not receive a return call.
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